Taxi Prime Agreement and Regulation EN

     The regulations stated below are subject to change. Prime regulations section accessible on your Driver App section Prime rules, any updates would be added on that page, and you will be notified. Please be aware that if you don't adhere to the regulations outlined below, you'll receive two warnings and coaching for each violation. If you violate the same rule a third time, you will be suspended for 24 hours and fined. Attempting to bypass company regulations while using the taxi driver or passenger application can result in serious repercussions from the company. (23.11)

  The Taxi Prime Driver application, dispatch system, and all other rules established by Taxi Prime may be modified at any time. When the company decides to implement changes, drivers are required to adapt and align their operations with the new guidelines. If you have any suggestions, please email us at info@taxiprime.ca, and we will review your suggestion and inform you whether it can be implemented. (24.11)

In this company, abuse of any kind, whether physical or verbal, is not accepted. Avoid making a critical error, such as disrespecting a client, staff members, or management. A 24-hour suspension will be imposed without giving any prior notice for violating this rule. Likewise, if you turn business clients into private consumers you will be subject to a 500 $ penalty fees and your car will be suspended for 24 hours. Repeatedly making the same mistake will result in your dismissal from the company. (23.7)

Please refrain from disclosing or sharing the company's information with third parties, as doing so would result in a breach of confidentiality and may lead to consequences. (24.11)

If you need to discuss any difficulties, concerns, or speak to us about anything that is essential to you, please send an email to info@taxiprime.ca. You do not have to give your name in the email and might opt to do it anonymously. Please be aware that it may take up to 48 - 72 hours to complete an investigation before we can take any action. No one is allowed to come to the owner's house for work-related issues, and all meetings will be conducted online and recorded; in-person meetings are not permitted. Call dispatch at (450) 330-4242 if you have any urgent questions or emergencies. (23.7)

Its important that the Drivers working in their city are only allowed to operate within their designated region, unless the company owner explicitly grants permission to work in other regions. (24.5)

-Regarding the arrival and POB functionality: you can now only click, or swipe "arrive" if you are within 200 meters of the pick-up address; otherwise, it won't work, and if you forget to click or swipe "arrive," you will need to return to the pick-up address in order to finish your job. Additionally, you will only be able to see the drop-off address when you manually click or swipe "POB.". (25.4)

Monthly stand Fee: Option 1. The monthly stand fee is $500 plus taxes, with payment required in advance; additionally, if a passenger uses the in-app payment option with a credit card, a fee of 5% plus $0.20 plus taxes (including tips) applies, whereas choosing the "pay in car" option incurs a fee of $0.20 plus taxes and a 10% surcharge, plus taxes, on all contracts from Taxi Prime. (25.4)

- Option 2. (Requires a $750 deposit and mandatory use of the in-app taxi meter Conditions apply) The monthly fee is $173.95 plus taxes, with each call incurring a charge of 15% fee plus taxes (including tips), and all Taxi Prime contract fees will also be subject to an additional 10% charge plus taxes. You must pay your stand fee between the 1st and 5th of each month; if you're late, your tablet will be suspended until payment is made, and a $50 penalty will apply to restart it. (25.4)

Additional charges

· Passenger App Refund Fee: $0.10 plus taxes per transaction 

· Passenger App Chargeback Fee: $15 plus taxes per transaction

· Passenger App Dispute Fees: $15 plus taxes per lost dispute

What are dispute and chargeback fees? When your business receives a card dispute (also called a chargeback), the cardholder's card issuer pulls the amount for the dispute, as well as that network's dispute fees. We pass these on to you, the merchant, and debit your balance for the dispute amount plus network dispute fee. This will appear in your balance history as a single balance transaction for the dispute amount and fee. (24.11)

If a job involves picking up a client from an out-of-area zone and taking them back locally, there is no additional $10 fee. However, if you're picking up a client from an out-of-area zone and they are also going out of area, you have the option to request the $10 extra fee. In this case, you must call or message on the driver app to the dispatcher first, and we will confirm whether the client is willing to pay the extra fee, which may vary based on the distance involved. Additionally, we may ask for a deposit from the client; if they do not agree to pay the deposit, we will inform you about any extra fees they are unwilling to cover. You will have the choice to decide whether you want to accept the job or not; if you decline, it will be offered to the next available person. (24.11)

1. It’s a must to communicate such as basic salutations (Bonjour madame or monsieur when the client gets in and Merci when you drop them off) with all your clients in French unless they indicate otherwise. (23.7)

2. We are required by Revenue Quebec to charge the customer the fare set up by the taximeter established by SRS; if you enter anything other than what's on your meter, you may be subject to a fine from Revenue Quebec. (23.7)

· You are not allowed to negotiate a fixed price with the client. (24.5)

· Always ensure that you print the receipt from the Revenue Quebec printer, including the tip, and verify that the transactions on the square terminal and Revenue Quebec match. (24.12)

3. Unless the business authorizes it, you are not permitted to charge the client any extra fees other than the price indicated on your taximeter. (23.7)

· Any services provide such as boost/door unlocking/transportation should be provided at your comfort and are optional. Please note Taxi Prime is not responsible for any damages committed during the act. If you are unsuccessful and fail to unlock the door or car boost, or any no shows the client will not be billed nor the company will pay any compensation or additional fees to you. (23.7)

-4. You must ensure that your vehicle is always clean both inside and out and maintains a pleasant fragrance to provide a comfortable and enjoyable experience. If we receive a complaint from a client about cleanliness or bad odor, you may be fined and suspended. (25.4)

· -You should purchase the Taxi Prime fragrance, priced between $15 and $20 plus taxes for 30ml, which lasts 2 to 3 months (25.4)

· If the temperature outside exceeds 20°, you must turn on the car air conditioning. (23.7)

5. Whoever accepts the call will be needed to complete the task. The driver must finish the task; but, if you choose to accept it, cannot be cancelled afterwards. If you still want to cancel your current call, we will proceed with that, but please be aware that you will be suspended for 30 minutes, and your call will be transferred to the next driver in the Queue. (23.7)

· We urge all drivers to begin heading towards the client immediately upon accepting a call. Please be aware that if we observe your vehicle not moving for more than one minute, we will transfer your call to another driver in the queue, and you will face a 30-minute suspension. Additionally, if you skip or decline a call, you will also incur a 30-minute suspension. (24.11)

· Please ensure that if you receive a pre-book reservation or contract call, you do not accept any regular calls that could interfere with that timing. Specifically, avoid accepting any calls 35-60 minutes prior to your reservation time. If such a call is offered, you are permitted to decline the job; accepting it may result in missing your reservation or contract call, which could lead to serious consequences. (24.12)

6. If you accept the call and are far from the city while the client is waiting, the dispatch has the right to reassign the call to the first available driver in the city or zone. (24.11)

7. No one is allowed to finish a task before it reaches its destination; if you click call finished before dropping off your customer, your place in the queue will be the last among other drivers. (23.7)

· Drivers are only permitted to maintain one call; the second call won't be given to any drivers unless dispatch decides. (23.7)

8. After waiting for 5 minutes at the pick-up location, if the customer still hasn't arrived, you must first send a message from the driver app to the dispatcher; if there is no reply, call the dispatcher and wait for their instructions before marking the ride as a no-show. (24.11)

· clients should not be contacted directly by the drivers unless dispatch decides (23.7)

-9. As a driver, you can choose to accept or decline bid calls. However, if all bids are declined in the local area, the dispatcher may assign the call to the nearest driver as a designated job. Drivers are not allowed to refuse a designated job—if a driver declines it, they will be suspended for 30 minutes. (25.4)

· if you accept a bid and the client fails to show up or cancels at the door, it is not the responsibility of Taxi Prime or the dispatcher. (23.7)

· If there are any cancellations for bid calls or normal calls, the system will prioritize your place in the queue for that specific zone where the call was cancelled. (24.11)

· If your client makes multiple stops or they would like a two-way trip it’s important to advise the dispatcher right away. (24.5)

· Please note if you are facing a glitch in your driver app or any device communicate with the dispatcher immediately, we can help you to remain in the queue. (23.7)

10. The door-to-door service requires you to go to the main door to assist elderly clients safely down the stairs and into the car, ensuring their seat belts are fastened; for grocery store pickups, you'll help clients load their groceries into and remove them from the trunk; and for airport pickups, you're responsible for loading and unloading their luggage by yourself. (24.12)

11. It is essential to respect a consumer's decision not to tip or to cancel a ride at the door without attempting to force them, engage in an argument, or demand a cancellation fee, as such actions are not permitted in Taxi Prime. (24.11)

12. Drivers are not allowed to smoke in the car while transporting clients, and they are also prohibited from smoking in the car during their entire shift. (24.11)

13. Contract Call: All drivers are permitted to refuse long-distance Taxi Prime contract calls, but they must accept local Taxi Prime contract calls; Taxi Prime will determine when calls are dispatched, and serious action will be taken if a driver arrives late to a contract call. (24.11)

· Please follow the job instructions outlined in the description, arrive on time for pick-up, assist elderly or contract clients in securing their seat belts and help them get in the in the taxi, and ensure they are safely handed over at the drop-off location. (24.11)

14. Day and night Airport reservation are communicated through what’s app group message and driver app by 9 p.m. in case we received last minutes calls pass 9 p.m. we will send you another message therefore keep an eye out for any updates. The message will include details on the number of airport reservation which are scheduled the following day, Airport calls from 5 a.m. to 7 a.m. will be in line per driver. (24.5)

· Drivers who work a minimum shift of 8 hours straight will receive airport and contract calls in line with other drivers from 5 AM to 7 AM. (24.12)

· Whoever works the night shift, will receive all airport calls that have been schedule before 5 a.m. However, no information will be provided, you will need to work at night or day and eventually you will get to the airport automatically. What is considered a Night shift? Whoever begins at 11 p.m. and works until 5 a.m. is under the category of a night shift worker. Please note he may work if he wants outside of these hours but must be available between these hours. (23.7)

· - Please note that each driver may only accept reservations for either the night shift or the day shift, with the night shift defined as before 5 AM and the day shift as after 5 AM up to 7 AM. Drivers cannot accept both types of reservations until the company decides which drivers are allowed to do so. (25.4)

· If a client reserves a taxi for 5:00 AM, the driver must start the meter at the dayshift rate even if you arrive early, which is typically designated as "Meter 1" or "Day Meter. (24.5)

· During the morning hours from 5 AM to 7 AM airport calls, it's essential to have your tablet or cellphone turned on. If you receive a last-minute job from the application or phone dispatch and are unable to make it to your scheduled reservation, your turn will be skipped. (24.11)

· For airport calls, Taxi Prime will determine when the call will be dispatched; if the driver arrives late to the pickup address, serious actions will be taken. (24.11)

· Morning reservations, considered in line with other drivers, are available from 5 AM to 7 AM at the following locations.: YUL Airport, Saint Hubert Airport, Via Rail in Dorval, Gare Central, Gare d’autocars de Montreal (1717 Berri), and Mega Bus. (24.11)

-15. Taxi Prime requires certain accesses to work with us; if drivers are missing any required accesses, they will have 48 hours to obtain them. Failure to do so will result in the suspension of your dispatch tablet or phone until all necessary accesses are obtained. (25.4)

-16. Drivers are not allowed to discuss religion or politics, and they are also prohibited from using their personal cellphone while a client is on board. If a client reports that the driver was talking on the phone while driving, the driver will be suspended for 24 hours.

(25.4)

-17. If a driver forces a client to pay with cash or another method when the client has selected in-app payment or prefers a different payment method, the driver must ask the company for further instructions on how to proceed. If the client chooses to pay by another method in the taxi instead of through the in-app payment, the company will charge a certain fee plus taxes to the driver for that particular job. Failure to obey this rule will result in the driver being suspended for 24 hours and required to pay a fine if the same mistake occurs again. (25.4)

-18. Drivers are required to honor all valid discount codes entered by clients in the passenger application. Failure to apply these discounts may result in penalties including fines and account suspension. (25.4)

-19. Taxi drivers are legally obligated to allow individuals with disabilities to travel with their service dogs. Drivers are not permitted to refuse service to these clients, and they are not allowed to charge any extra fees, even if they normally do not accept pets in their vehicle. Refusing a ride for this reason will result in a 30-minute suspension. (25.4)

Termination Policy:

If you are not satisfied with working with us or not earning enough money, please refrain from complaining to the company as you have the autonomy to make your own decisions. If you leave the company without giving a 2-week notice, your stand fees will not be reimbursed. However, if you provide us with at least two weeks' notice before terminating your employment with Taxi Prime, we will pay out your remaining stand fee costs. (23.7)